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Warranty and Returns

Please choose your products carefully, as Fran’s Hydroponics reserves the right not to accept returns based on either an incorrect choice or a change of mind. However, we love happy customers, so contact us on (07) 3285 1355 or email fran@franshydroponics.com.au with any queries and we will do our best to accommodate you. If you have any queries about a product you would like to purchase, please contact us to discuss your concerns before you buy.

Fran’s Hydroponics will honour all manufacturers’ warranties subject to the terms and conditions of those manufacturers. However warranty does not cover abuse, neglect, improper care, loss or damage from incorrect usage.

Warranty claims will be processed at our discretion as a refund, repair or replacement. If products need to be returned to us for warranty purposes, please telephone (07) 3285 1355 or email fran@franshydroponics.com.au with the receipt/invoice number, date of purchase and a brief description of the fault (including photographs where possible). We will then issue you with a product return number.

All returns should be in original packaging and have the receipt/invoice number, date of purchase, and product return number enclosed. The product return number should also be written on the outside of the package for easy identification purposes.

Please note that nutrient lines, due to their perishable nature, are subject to a reduced returns period.

Nutrients will be subject to a 48hr returns period due to the delicacy of these items and their storage conditions.

Please note that we will only pay postage for item being returned to you under warranty. You will be responsible for postage fees for any item sent to us.